Important: This Terms and Conditions document constitutes a binding agreement between you ("User") and sinicuci ("Platform"). By accessing, registering for, or using any part of the sinicuci platform, you confirm that you have read, understood, and agreed to all terms set out below.

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the sinicuci platform, including the website, mobile app, games, payment services, and all other features provided by sinicuci. These Terms take effect as soon as you access or use any of our services.

If you do not agree with any part of these Terms, please stop using the sinicuci platform immediately. Continued use of the platform following any amendment to the terms constitutes acceptance of the updated terms.

These Terms should be read together with Privacy Policy and Responsible Gaming Guidelines sinicuci, all of which together constitute the entire agreement between you and the platform.

2. Account Eligibility

To use sinicuci's services, you must meet the following eligibility requirements:

  • Age requirement: You must be at least 18 years of age. sinicuci operates a strict zero-tolerance policy toward underage users. Age verification is conducted at registration and may be requested at any time.
  • Nationality/Location: You are responsible for ensuring that your use of the sinicuci platform does not violate any laws or regulations applicable in your region of residence.
  • Single account: Each individual is permitted to hold only one active account. Multiple account registrations by the same individual are strictly prohibited.
  • Legal capacity: You must have full legal capacity to enter into a binding agreement under Malaysian law.
Warning: Creating fake accounts, sharing accounts, or registering on behalf of another person is a serious violation. sinicuci reserves the right to close such accounts and withhold all balances without prior notice.

3. Registration & Account Management

When registering a sinicuci account, you are required to provide accurate, complete, and up-to-date information. This includes your full name, phone number, date of birth, and a valid email address. False or inaccurate information may result in your account being suspended pending the completion of a verification process.

You are solely responsible for keeping your account password confidential. sinicuci strongly advises against sharing your login credentials with anyone. All activity that occurs under your account is your sole responsibility, unless you have promptly reported unauthorized access to us.

A Know Your Customer (KYC) process is carried out for all accounts before the first withdrawal is approved. Required documents may include a Malaysian identity card (MyKad), proof of address, and proof of the payment method used.

4. Deposits & Withdrawals

Sinicuci supports a variety of local payment methods including FPX, Touch 'n Go eWallet, GrabPay, and bank transfers to all major Malaysian banks. All transactions are processed through an integrated and encrypted payment system.

Transaction Type Minimum Limit Maximum Limit Processing Time
Deposit RM 10 RM 50,000 / day Instant / real-time
Withdrawal RM 30 RM 30,000 / day 1–3 minutes (typically)
Withdrawal (First) RM 30 RM 10,000 Subject to KYC review

All withdrawals must be processed to the same payment method used for the original deposit. sinicuci reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits, for compliance and security purposes.

Any attempt to circumvent KYC requirements, use unauthorised third-party payment methods, or conduct suspicious transactions will result in immediate account suspension and referral to the relevant authorities if necessary.

5. Game Rules

All games offered on the sinicuci platform — including video slots, table games, bingo, and sports betting — are subject to their respective game rules as stated within the platform. Users are responsible for understanding the rules of each game before participating.

  • All slot games and table games use a certified Random Number Generator (RNG) to ensure complete fairness.
  • Results displayed by the system upon round completion are final and cannot be disputed unless there is clear evidence of a technical failure.
  • In the event of a technical failure that affects game outcomes, sinicuci reserves the right to void the affected rounds and refund the wagers.
  • Any attempt to exploit software bugs, use automation software (bots), or manipulate the gaming system will result in immediate account closure.
  • For sports betting, displayed odds are subject to change until the bet is confirmed. Confirmed bets cannot be cancelled.

6. Promotions & Bonuses

Sinicuci offers a wide range of promotions and bonuses from time to time for registered users. Each promotion is subject to specific terms and conditions stated on the page Promotions. The following general terms apply to all bonuses:

  • Wagering requirement: All bonuses are subject to wagering requirements that must be met before a withdrawal can be made. The required wagering ratio is stated in each promotional offer.
  • Validity period: Unused bonuses will expire automatically at the end of the specified period without prior notice.
  • One bonus per account: Each user is entitled to receive each type of bonus once only, unless otherwise stated.
  • Abuse prohibition: Any attempt to exploit bonus offers through multiple account registrations or other unauthorised methods will result in bonus forfeiture and account closure.
  • sinicuci's discretion: sinicuci reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
Promotional Note: The welcome bonus and subsequent promotions are exclusive to registered members. Visit the Promotions to view the latest available offers.

7. Acceptable User Conduct

Sinicuci users are expected to conduct themselves responsibly and with respect toward all other parties on the platform. The following are strictly prohibited:

  • Using third-party software, automated bots, or any method to gain an unfair advantage in games.
  • Attempting any form of fraud, including falsifying documents or information during the KYC process.
  • Transferring funds between different sinicuci accounts without platform authorization.
  • Using the platform for money laundering or financing unlawful activities.
  • Communicating in a rude, threatening, or harassing manner toward support staff or other users.
  • Publishing or sharing offensive, obscene, or unlawful content in any area of the platform.

Violating any of the above rules may result in a formal warning, temporary suspension, or permanent account closure, depending on the severity of the violation. sinicuci reserves the right to withhold balances in accounts closed due to a breach of terms pending the completion of an investigation.

8. Account Closure & Suspension

You may close your sinicuci account at any time by contacting our support team via the in-platform live chat. Before closure, please ensure all remaining balances have been withdrawn. Any unclaimed balance 90 days after a closure request is submitted will be considered forfeited.

Sinicuci reserves the right to suspend or close accounts for the following reasons without prior notice:

  • Detection of fraudulent activity or money laundering
  • Violation of any terms stated in this document
  • Failure to complete KYC requirements within the specified timeframe
  • Requests from relevant authorities
  • Accounts inactive for more than 12 consecutive months

9. Limitation of Liability

Sinicuci shall not be liable for any loss or damage arising from the use of the platform, including but not limited to loss of funds resulting from game outcomes, service disruptions beyond the platform's control, or unauthorized third-party actions on your account.

While sinicuci strives to keep the platform running 24/7 without interruption, we do not guarantee fully uninterrupted service availability. Scheduled and emergency maintenance may cause the platform to be temporarily inaccessible. Advance notice will be provided for scheduled maintenance where possible.

10. Amendments to These Terms

Sinicuci reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to users via in-platform notifications or registered email at least 7 days before taking effect.

Continued use of the sinicuci platform after the effective date of any amendment constitutes full acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account before the amendment takes effect.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from the use of the sinicuci platform shall first be resolved through negotiation, and if necessary, through arbitration conducted in Malaysia.

11. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist. You can reach us via:

  • Live Chat: Available 24/7 directly within the sinicuci platform
  • Email: [email protected] (displayed as text — no email link)
  • Frequently Asked Questions: Visit the FAQ for immediate assistance

Our support team will endeavour to respond to every enquiry within 24 business hours. For issues requiring further investigation, we will provide regular updates via your registered email address.