Policy Summary: sinicuci is committed to protecting every user's privacy. We only collect data that is strictly necessary, do not sell your personal information to third parties, and fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Introduction

This Privacy Policy describes the data collection, use, storage, and protection practices of sinicuci ("we", "Platform") when you use the sinicuci website, mobile app, and all related services.

We understand that your personal data is a valuable asset. That is why we take every aspect of data protection seriously — not merely to meet legal requirements, but because we genuinely respect the trust you place in us.

By using the sinicuci platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. For any questions about how we handle your data, our team is available via live chat on the platform.

2. Information We Collect

Sinicuci only collects information necessary to provide users with a secure, seamless, and high-quality service. The following are the categories of data we collect:

Information you provide directly:

Full name
Date of birth
Email address
Phone number
Residential address
Payment information
Identity documents (KYC)
Password (encrypted)

Information collected automatically:

IP address
Browser type
Device type
General location data
Access time & date
Gaming activity data

All KYC information you submit — including copies of your MyKad, proof of address, and financial documents — is stored in encrypted systems and accessible only to authorised personnel. These documents are used solely for identity verification and anti-money laundering compliance purposes.

3. How We Use Your Information

The data we collect is used for the following purposes only. We will not use your information for any other purpose without obtaining your consent first:

  • Account management: Register your account, verify your identity, and allow you to log in securely to the sinicuci platform.
  • Transaction processing: Process deposits, withdrawals, and all other financial transactions accurately and securely through our integrated payment systems.
  • Customer support: Enable our team to respond to inquiries, resolve complaints, and provide effective technical support.
  • Platform security: Detect and prevent fraud, suspicious activity, money laundering, and any attempted security breaches.
  • Service improvement: Analyze usage patterns in aggregate (not individually) to enhance the user experience on the platform.
  • Marketing communications: Send promotional information, bonuses, and the latest offers — only to users who have given consent to receive such communications.
  • Legal compliance: Meet our obligations under Malaysian law, including PDPA 2010 and anti-money laundering reporting requirements.
Our Commitment: sinicuci will not sell, rent, or trade your personal information to any third party for commercial purposes. Your data belongs to you, not to us as a business asset.

4. Data Storage & Security

Your data security is a responsibility we take extremely seriously. sinicuci implements multiple layers of technical and organizational protection to ensure your information remains safe at all times:

  • 256-bit SSL Encryption: All data transmitted between your device and sinicuci servers is protected with industry-grade SSL encryption. This means your information cannot be intercepted by third parties while in transit.
  • Secure password storage: Your password is never stored in plain text. We use strong one-way hashing algorithms, meaning even our own staff cannot read your password.
  • Two-factor authentication (2FA): Two-factor authentication (2FA) is available and strongly recommended for all sinicuci accounts as an additional layer of security.
  • Internal access controls: Sensitive data is accessible only to staff with specific authorisation who require access to perform their duties.
  • Regular security audits: Our systems undergo regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
  • 24/7 Monitoring: Our intrusion detection system monitors platform activity around the clock and responds swiftly to any detected threats.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we are committed to notifying you within 72 hours of becoming aware, in accordance with applicable legal requirements.

Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Once the retention period expires, data will be securely deleted using approved methods.

5. Data Sharing with Third Parties

Sinicuci does not share your personal information with third parties except in the following limited and controlled situations:

  • Payment service providers: Required transaction data is shared with payment processors such as FPX, Touch 'n Go, and GrabPay solely for the purpose of processing your financial transactions.
  • Identity verification services: For KYC purposes, we may share your identification documents with approved identity verification service providers.
  • Legal authorities: We will disclose information when required by law, court order, or a valid request from Malaysian authorities.
  • Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of those assets, with appropriate notice given to users.
Important: All third parties we work with are required to sign data protection agreements and uphold security standards no less stringent than those of sinicuci itself.

6. Cookies & Tracking Technologies

Sinicuci uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Cookie Type Function Duration
Essential Cookies Required for login, session security, and core platform functionality Session / 30 days
Performance Cookies Analyze how users interact with the platform for improvement purposes 90 days
Functional Cookies Save your preferences such as language, theme, and account settings 1 year
Marketing Cookies Enable display of relevant promotions (with consent only) 90 days

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect certain features on the sinicuci platform. Marketing cookies are only activated after you provide explicit consent.

7. User Rights Under PDPA 2010

As a sinicuci user residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA):

Your Rights Description How to Claim
Right of Access Obtain a copy of all personal data we hold about you Contact Support
Right to Rectification Correct any information that is inaccurate or incomplete Account settings / support
Right to Erasure Request data deletion in specific situations permitted by law Contact Support
Right to Object Object to data processing for direct marketing purposes Email settings / support
Right to Restrict Processing Request restrictions on data processing under certain circumstances Contact Support

To exercise any of the above rights, please contact the sinicuci support team via live chat within the platform. We will process your request within 21 business days. For complex cases requiring further investigation, this period may be extended up to 60 days, with notice provided to you.

Please note that some data deletion requests may not be fully fulfilled if we have a legal obligation to retain those records — for example, financial transaction records required under anti-money laundering laws.

8. Children's Data Protection

The sinicuci platform is strictly for adult users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover or are informed that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that information and close the account in question. If you believe your child has registered an account on our platform, please contact our support team immediately.

9. Amendments to This Privacy Policy

Sinicuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be available on this page with a clear "Updated" date.

For material amendments that significantly affect your privacy rights, we will provide notification via your registered email or a prominent in-platform notice at least 14 days before the changes take effect. Continued use of the sinicuci platform after the amendment date constitutes your acceptance of the updated policy.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 directly within the sinicuci platform — the fastest way to get a response
  • Privacy Email: [email protected] (displayed as plain text only)
  • FAQ: Visit page FAQ for answers to common inquiries

Our Data Protection Team will respond to your inquiry within 3 business days. For formal complaints under PDPA 2010, you also have the right to refer to the Personal Data Protection Commissioner of Malaysia.